Delete your
Rentauras account.

How to request deletion

• In the Rentauras app: Profile → Password & Security → Delete Account, then confirm.
• Or by email to contact@rentauras.com, stating the email address of your Rentauras account.
• We may contact you to confirm the request comes from the account holder.

Prerequisites

Deletion is postponed until these are resolved:

• No rental is in progress.
• No claim, incident or dispute is open.
• No refund is pending and no security deposit is held or under review.
• No amount is owed to Rentauras or to a partner agency.

Data we delete or anonymise

• Profile information (name, photo, preferences).
• Login credentials and the account itself.
• Personal contact details (email, phone number, address).
• Identity documents and driving licence, unless a legal obligation requires us to keep them.
• Saved bank accounts, favourites and notification settings.

Data we keep, and for how long

Some records must be kept after deletion, in protected archives with access restricted:

• Booking, invoice and payment records: for the period required by tax and accounting law (up to 10 years).
• Data needed for an open claim, dispute or investigation: until it is closed.
• Fraud-prevention and security logs: up to 12 months.

What happens once deleted

• You can no longer sign in to the Rentauras app or website.
• Past bookings are no longer visible from your account.
• You can create a new account later with the same email address.

Contact

• Rentauras — contact@rentauras.com
• 10 Rue Liberté, 3rd Floor, Apt 05, Casablanca, Morocco