Account Deletion Conditions

Users can request the permanent deletion of their Rentauras account at any time:

• Directly from the Rentauras app via the "Delete my account" option available in the profile settings.
• By contacting our team at: contact@rentauras.com.

To protect users, partner agencies, and the integrity of the platform, account deletion can only be carried out if the following conditions are met:

• No rental is currently in progress.
• No claim, incident, or dispute case is open.
• No refund is pending processing.
• No security deposit is being held or under review.
• No amount is owed to Rentauras or a partner agency.

Once the request has been validated and processed, Rentauras will delete or anonymize personal data that is no longer required for legal or regulatory obligations, including:

• User profile information.
• Login credentials.
• Personal contact details.
• Identity documents and driving license, subject to applicable legal obligations.
• Preferences and account data.

Certain information may be retained for a limited period when required by law or when necessary to:

• Comply with legal, tax, and accounting obligations.
• Prevent fraud and ensure platform security.
• Manage ongoing claims, disputes, or investigations.
• Retain payment records and financial transactions.

Deletion requests are generally processed within a maximum of 30 days from the date of validation.

Once the account is deleted:

• Access to the Rentauras app and services will be permanently deactivated.
• Past bookings will no longer be accessible from the user account.
• Some data may remain archived in compliance with applicable legal obligations.
• Account deletion is final and cannot be reversed.

For any questions regarding the deletion of your account or the exercise of your rights concerning your personal data, you can contact us: